My Comcast Rant Of March 2015

Does Comcast care about its customers?

No, i do not think they do anymore.

Is Comcast really trying to change its customer service for the better like they say they are?

No, not when it has now been made even more impossible to reach a live customer service representative who speaks clearly to you so you can understand them, and who knows what they are doing, and is not loudly rude and does not cut you off mid-call.

No one at Comcast seems to answer people’s complaints anymore. Or resolve them.

On their Facebook page, i have now observed that customer complaints get ignored there too now.

For a disabled person such as myself who is mostly confined to my house, and who depends on my internet because i am alone and lonely, because most of my support network, my disabled community, my friends are online, because i need to get important messages from my caregiver when she is running late or will be late, it presents a very real state of raw fear and panic when my internet goes down and i am unable to get a live person to talk to anymore.

I am Autistic, and losing my internet puts me in such a panic that i have meltdowns until i see that it is fixed.

Those meltdowns take alot of my energy.

Especially when i am unable to get a live person i can talk to who will tell me what is going on, and when it will be restored.

But does Comcast care? No. They do not seem to anymore.

I am no longer accomodated by them like i was for awhile. For awhile, in 2010, local techs would call to let me know when the internet was going to be off, and they would let me know when it would be back on, so at least i would KNOW.

Instead, i am labeled a nuisance caller, and dismissed now.

I don’t call them everyday. But i do call them when my internet is out, and all i get are automated messages.

The phone number for my Gateway Wireless Tech Support keeps getting changed. ALL the time now. It just got changed again. This time? I now do not know what that phone number is. That throws me into an even more panic.

I am not slandering Comcast.

Just go on their Facebook page and click on Posts By Others, and you will see it is rife with complaints.

Just Google Comcast Customer Complaints on Google and YouTube and see the hundreds of thousands of negative articles and videos about them.

Google their Better Business Bureau complaints and rating with BBB, and you will see numerous complaints and a rating that is very low, there too.

I sincerely can hardly wait until i can get a way to move North to ther next county, so that i can have Charter for my high speed internet, because in San Luis Obispo County, CA, Charter has a very good reputation for providing its customers with sincerely good customer service. I don’t hear or see as many complaints about Charter or Cox Cable, as i do Comcast. But Charter and Cox are not partly owned by NBC/Universal and General Electric. Since Comcast has merged with these other companies, they seem to ignore us now.

I truly wish i had an alternative for unlimited high speed internet.

I do not as long as i live in Santa Maria CA.I do not feel that is right or fair.

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5 thoughts on “My Comcast Rant Of March 2015

  1. ComcastCassie (@ComcastCassie)

    Hi Melissa,
    I apologize for your poor experience with Comcast. We’d be happy to assist you with your internet service if you’re still experiencing intermittent issues as well as any other concerns you might have. Feel free to reach out to us at we_can_help@comcast.com with your account information and a link to this post so we can get started assisting your account.

    Kind Regards,
    Comcast Cassie

    Reply
    1. melissaautisticfields Post author

      Dear Comcast Cassie, I have just messaged you via your Facebook page inbox. Please check your FB inbox. I need to know why my internet keeps going out. I am scared to watch YouTube videos tonight, and scared it’s going to happen again.

      Reply
    2. melissaautisticfields Post author

      I want ppl to know, i am not a spoiled brat.
      I am so very very alone and lonely when Connie is not here. I have no car and cannot drive anymore due to my leg tumor. My mother and two nice sisters are not here either, they all live out of state.
      I still have the vicious mean bullies across the street who still will antagonize me when they think they can get away with it.
      To try to cope with all of this, i look forward to being able to watch a set of YouTube vlogs every night.
      I also have two blogs that i like to keep posting to when i feel the urge to write. I am also online because of all of the really awesome friends who get me, and my Autistic self.
      I am also an Autistic Community activist who does alot of work also online with trying to promote understanding and acceptance of Autistics, including myself. I do that in my blogs, and by reposting what my friends post, and alot of signal boosting. I sign alot of petitions.
      I also love to pour through all of the travel and photoraphy pages and look at all of the scenic pictures of my state, the Pacific Northwest, New England, New York, all of the East Coast, and Michigan. Having the internet helps me more than anyone can realize or understand to be able to get though these hard rough days with the physical, mental and emotional pain i must endure all the time.
      I get so scared and frightened when Connie is not here, because of the bullies.
      My computer and internet are my lifeline and outlet to the outside world. I have no pets either because of deep sensory issues with having animals around me.
      So yes.
      I am going to freak out when i lose my internet, especially when it occurs in the daytime or primetime evening when i am needing it and using it the most.
      It would not be so bad if they would let us know when there will be unplanned daytime and primetime interruptions. I already know that occassionally they will work on it during the overnight, and i try to deal with that, but lately it has been going out, like i say, in peak usage times. It is that that i cannot deal with. So please forgive me if i meltdown…..it is just because it triggers me to be cut off from my main way to communicate, cope, and express myself.

      Reply

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